24th March, 2020

To our Vapespot Community,

WE ARE OPEN FOR BUSINESS

As you may have heard, the New Zealand government has activated a nationwide shut down in response to COVID-19.
 
We are pleased to inform you that Vapespot will still be operating as normal and will not be impacted by this lock down response. As a team Vapespot is committed to ensuring our community will continue to have access to great product, exceptional service and efficient deliveries during this time and the coming months.
 
WHAT ARE WE DOING?

All orders will continue to be picked, packed and shipped from our New Zealand warehouse and air freighted to Australia via DHL Express as normal. 

Our warehouse has increased the level of protection for our teams on the ground including and not limited to smaller teams working across split shifts, increased social distancing, hygiene and cleaning practices.

WHAT DOES THIS MEAN FOR YOUR ORDER?

As we have introduced smaller teams working across split shifts. Your order may take slightly longer to ship. 

We have received advice from DHL Express that deliveries may have an additional 1-2 day delivery time. 

As global supply chains respond to new pressures and work across uncharted global conditions we ask for your patience and understanding during this time.

 
As always, our Vapespot support team are here to help and will do their best to respond to enquiries within 48hrs.
 
We encourage every member of our community to do their part to minimise the transmission of COVID-19 and support each other during this time.