To our beloved Australian customers,
We have been overwhelmed by the loyalty and support shown from our Vapespot community. It is hard to find the words, but we want to thank you from the bottom of our hearts. Effective from 1st July 2020, The Australian government will block the importation of all nicotine products, irrespective of whether you hold a valid prescription or not.
Due to the volume of orders received, Vapespot will be turning off the ability for Australian customers to order at 6pm AEST Tuesday 23rd June 2020. We are extremely sorry that we are taking the site offline earlier than planned. Our priority is to pick, pack and ship every single order to ensure arrival within Australia before the ban.
Our warehouse team will be working around the clock to ensure that ALL orders received up until the cut off are out of our warehouse and Australia bound between now and *Friday 26th JUNE*, latest. This will ensure your orders are in Australia and customs cleared before the ban commences on 1st July 2020.
WHAT DOES THIS MEAN?
If you have already placed your order, thank you! We have received your order, and our team are working around the clock to ensure it is shipped and received in Australia prior to the 1st of July bans. Once your order is shipped, a confirmation email will be sent to you. If you have not received a shipment confirmation email, this means your order is being processed and will be dispatched between now and *Friday 26th JUNE* latest. Please remember to check your junk/spam folders for any confirmation emails from Vapespot.
Our freight partners are aware of the upcoming 1st of July ban and are working to ensure that your order arrives in Australia prior to this. You may notice a delivery status ETA after 1st July, or a status message of "Shipment on Hold", "Awaiting clearance" "Additional clearance required", please note that these messages are standard messages and any ETA's are conservative.
Our support team have received a large number of queries which they are working through. They are working all day, and all night to ensure your orders get to you before the ban. Please understand that due to an influx of queries there will be a delay in responses. We appreciate your patience during this time. If we have any questions regarding your order, we will be in touch.
SHIPPING ETA'S AND STATUS MESSAGES?
WHAT PRODUCTS DO YOU HAVE IN STOCK?
Whilst we have sold out of most products, we do still have some availability. If a product is on our website, it is available. To assist you, we have removed sold out products.
This is not the end. We are not closing; we are here to stay. We are working with your favourite brands and will be launching a zero-nicotine range in the coming weeks, same flavour, no nicotine. Devices and accessories will be remain available.
If you would like to show your support please follow the link below to sign the petition to have this movement overthrown.
Sign the petition!
Here are some links of the announcement.
Please keep your eyes peeled for updates on our zero-nicotine range and the products that will soon be available to you. We appreciate you and wish you all the best with your smoke free journey.